Update as of June 14, 2017:
Due to an increase in demand for our services, we currently have a waiting list of 3-4 weeks before we can link clients to an ongoing provider (therapist or case manager). We continue to encourage people to come in during our Open Access hours and complete the initial assessment for services, as it is possible that we can provide linkage sooner than 3-4 weeks. If you feel that you are in psychiatric crisis at the time you present for your Open Access assessment, please inform our reception staff of this as soon as you arrive so that you can be seen by a member of our Emergency Services Team.
We have some new therapists joining out team in July, so we anticipate that our wait time will decrease significantly in about 6 weeks. Please contact the Intake Department at 847-933-0051 x424 if you have any questions.
About Open Access:
For too long, access to mental health services has been a multi-step process that asked people in pain to wait for relief, often for months. This is no longer the case at Turning Point. Now, individuals seeking mental health services need to take only one step to gain the support they need: walk in.
Our Open Access program has streamlined the intake process so that anyone who is interested in getting help can walk into our facility during our Open Access hours and meet with a therapist or case manager the same day. No appointment is necessary. Come see us and start your recovery journey today.
What happens at an Open Access assessment?
When you come in during Open Access hours, please bring the following with you:
1. Insurance information.
2. Proof of your current income, including income of any spouse. Proof of income includes pay stubs, benefit statements, and/or bank statements.
3. List of current medications.
4. Names and phone numbers of your primary care physician and your psychiatrist (if applicable).
Your assessment session will begin with a brief screening to ensure that we are the best fit for your recovery needs, followed by a meeting with one of our Client Services Specialists who will orient you to our services. You will then meet with a therapist or case manager who will complete your assessment. When your assessment is completed, your next appointment with your care provider will be scheduled.
OPEN ACCESS HAS NEW HOURS BEGINNING APRIL 3, 2017:
Open Access is available during the following days and times:
Monday: 12:30 – 3:30 pm*
Tuesday: 9:30 am – 1:30 pm*
Wednesday: 2:30 – 5:30 pm
Thursday: 12:30 – 3:30 pm
Please arrive no later than the end time listed for each day, and please plan to be at the agency for approximately two hours to complete the full assessment session.
* If you have private insurance please come in on Monday or Tuesday, when we will have a therapist who is specifically licensed to work with your insurance. Medicaid recipients may join us for Open Access Monday through Thursday at any of the times listed above.
Please note that Turning Point does not provide: substance abuse treatment, vocational training, psychological testing, or services for children under age 5.