Emergency?
847-933-0051
***Effective Monday January 11, The Living Room will be open SEVEN DAYS A WEEK from 12 pm to 8 pm.***
The Turning Point building is currently closed, but Turning Point is continuing to provide mental health services remotely. To contact us with questions or to learn more about becoming a client at Turning Point, please call (847)933-0051, and press zero (ext. 0) to reach the front desk. Phones are staffed Monday-Friday, 9:00 am - 2:00 pm. Crisis support is available 24/7.
The Living Room & Resource Center at Turning Point, a program for adults in crisis, is also operating remotely at this time. Expertly staffed, with no out of pocket cost to guests, and now available by phone. To directly reach The Living Room, please call (847)933-9202. Beginning on January 11, 2021, The Living Room will be expanding its hours to Monday-Sunday, 12:00 pm - 8:00 pm. Calls are accepted until 7:15 pm.
1/8/2021: UPDATE FROM OUR CEO
Dear Colleagues and Community,
First, I wish you all a happy and healthy new year. Thank you for continuing to support our mission at Turning Point.
I am writing with an update on our agency’s plans in relation to COVID-19. I imagine that we are all happy to begin to see signs of hope, as vaccines are beginning to be delivered. But at this same time, positivity and death rates have been very high as our residents face continuing exposure to the virus and the holiday gatherings result in increased levels of risk and contagion.
For these reasons, Turning Point’s facility will continue to be closed to clients and only a small number of staff will be utilizing the building. We will continue to maintain our programs and provide services remotely.
We have decided to continue to closely monitor efforts to mitigate COVID-19 and we remain in close contact with the Skokie Health Department, NorthShore University Health System, and our provider colleagues. Thus, we will continue to be closed for in-person client services and our building will remain closed until there are significant advances in vaccine distribution, treatment and/or new guidance from our health officials. We will try to update you about every three months.
Thank you for your understanding and for your patience during this difficult time. We miss you and regret that we cannot yet open our doors and resume our programs and services in person. Yet we are hopeful about new measures that indicate better health and prospects and we look forward to greeting you in person as soon as we can.
Sincerely,
Ann Fisher Raney, AM, LCSW
Chief Executive Officer, Turning Point Behavioral Health Care Center
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9/16/2020: UPDATE FROM OUR CEO
As we enter our sixth month of the COVID-19 challenge, I want to thank our community for your questions and comments about when we’ll be re-opening the building to see clients. At this point, it is very unlikely that we will open for clients and families before January 2021. We continue to monitor all of the data and community information provided by our Department of Public Health and we plan to revisit this question in December. Of course, if circumstances change in positive directions, e.g., a widely distributed vaccine, definitive treatment, etc., that will be wonderful news that might allow this schedule to change. But for now, we do not expect to open for the remainder of this calendar year. We encourage you to please reach out to us for support. Our phones continue to be staffed Monday - Friday from 9:00 a.m. - 2:00 p.m. and crisis support is available 24/7 by calling us at (847)933-0051. The Living Room at Turning Point can be reached at (847)933-9202 Monday - Friday from 3:00 - 8:00 p.m. Our continued best wishes to you for your health and safety.
Ann Fisher Raney, AM, LCSW
Chief Executive Officer
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6/24/2020 UPDATE:
An update for our Turning Point community -
I want to begin by thanking our creative, hard-working team for the insightful conversations we’ve been having during the past few weeks. I am writing this message with the benefit of their wisdom and support.
Turning Point will not reopen for client services on July 6. Our facility will not be available until we are able to evaluate the success of the State of Illinois in maintaining virus numbers that keep us solidly in Phase 4 of the Restore Illinois plan (rather than seeing an increase in numbers that put us back in Phase 3) . I anticipate that our reopen date may not occur until later this summer but we will do so as soon as we safely can. We will carefully monitor our local and State health data and follow Governor Pritzker’s guidance. Prior to reopening, our staff will begin meetings and conversations to design a plan that ensures the best possible health and safety for everyone who utilizes our facility.
I know that many of you will be disappointed that we do not have a specific date for reopening. I wish that I could provide something more concrete. We miss our clients, our routines, and just being together as a community of colleagues. But now it is most important to be safe and to follow the guidance of our State government.
I can assure you that we will reopen as soon as we can and that that will be a day of celebration. Thank you for your patience and support during this challenging time. I am grateful for each of you.
Ann Fisher Raney, AM, LCSW
Chief Executive Officer
*****
5/29/2020
An Update from our CEO:
Dear Members of the Turning Point Community,
As we near the end of May and head toward Phase 3 of our COVID-19 challenge, I want to bring you up to date on our work at Turning Point and our plans for the coming weeks.
First, I am so proud of our team. Each staff member has stepped up to continue all of the key administrative tasks that running an agency requires and our clinicians have leapt into innovative and effective ways to engage with our clients through telehealth formats.
I am also so impressed with the willingness our clients have shown in embracing new ways of meeting and connecting through these modalities. If you are a client at Turning Point, I hope that you have found that you and your Turning Point therapist are both adding to your "toolkits" of therapeutic skills and support.
Throughout this challenging time, our staff has continued to "meet" virtually, as teams, in small groups, and even in all-staff conversations. We've established ways to continue our Open Access program, welcoming new clients, and The Living Room has evolved to welcome guests into its virtual but very real atmosphere of safety and comfort. Individual therapy, groups, case management, crisis support, and supervision continue, providing all of the services that make up our strong complement of programming.
What's next for us? We are committed to work toward re-opening our facility to our clients but we will do so with caution, following the guidelines from the State and our trusted community leaders. There are many requirements to follow as well as important recommendations that we want to consider in order to be sure that we are safeguarding everyone's health.
For these reasons, we will not open our facility to clients until at least Monday, July 6. This date might be pushed into the future if we don't feel fully ready or if we receive guidance from the Governor, local leadership, or the Illinois Department of Health that would alter this plan. Please know that we will keep you, the many valued members of our community, well informed as we proceed forward.
Will remote therapy at Turning Point continue after our reopening? I know that many of us are understandably uncertain about reentering the "world" even if it may appear that the COVID-19 virus might be slowing or that we may be flattening the curve. As long as our pay sources continue to support off-site clinical services, we will be able to maintain flexibility in caring for our clients both in-person and remotely. At this moment, it appears that most of those pay sources will support this measure for the next several months, at least.
I sincerely hope that each of you and your loved ones are weathering this storm and that you are healthy. Please take good care, enjoy this beautiful spring weather, continue to follow safety guidelines, and keep washing your hands!
With my best wishes for your health and safety –
Sincerely,
Ann Fisher Raney, AM, LCSW
Chief Executive Officer
**Update 5/20/2020
At this time, Turning Point will be closed until at least July 6, 2020, with the possiblity of that date being extended. We will continue to follow the Governor's guidance to our communities and we will only return when it is safe to do so.
**Update 4/28/2020
Effective today, Tuesday April 28, 2020, The Living Room at Turning Point has re-opened remotely during this time period. With the extension of Governor’s orders and people’s need for being able to have some peer support, we have decided to offer phone and videoconference support to our guests.
From 3-8 pm, Monday through Friday, a clinician will answer calls to 847-933-9202. Once assessed and determined to be appropriate for The Living Room, a guest will be given the option to talk by phone or by videoconference (Zoom) with a Recovery Support Specialist and the Recovery Support Specialist will reach out within 30 minutes to discuss the crisis, not unlike a visit into The Living Room. Should we receive multiple calls, our clinicians will respond in the order received based on VMs left with callback numbers. After 7:15pm, guests may be contacted back the following day of operation at 3pm. With our entire team working remotely, we will still do our best to work as a team to address calls from guests.
**Update 4/27/2020
At this time, Turning Point will be closed until at least May 30, 2020, with the possiblity of that date being extended. We will continue to follow the Governor's guidance to our communities and we will only return when it is safe to do so.
**Update 4/1/2020
At this time, Turning Point will be closed until at least April 30, 2020, with the possiblity of that date being extended. We will continue to follow the Governor's guidance to our communities and we will only return when it is safe to do so.
**Update 3/23/2020
Per the Governor's stay at home order from Friday March 20, Turning Point will now be closed through at least Tuesday April 7, 2020. We will continue to update this page and our homepage as we get new information. All other information below continues to be our practice during this difficult time.
To our colleagues and community,
We have been monitoring the COVID-19 spread and the official guidance regarding business operations and the containment of the virus and have determined that Turning Point will suspend in-person services beginning tomorrow, Tuesday, March 17.
The building will be closed to clients and clinical staff will be contacting clients to arrange for telephone sessions. In order to support these continued operations, only designated employees will be allowed in the facility during this time.
We plan to continuously monitor the guidance from our State and local officials and tentatively plan to reopen on Monday, March 30, if circumstances allow.
Open Access will continue to function via telephone on a limited basis. Please call the main Turning Point number (847)933-0051 to initiate services.
The Living Room will be closed beginning today, Monday, March 16. Anyone in need of emergency services should call the main Turning Point number (847)933-0051 in order to reach a crisis worker.
Our community is strong and our staff is dedicated to continuing to provide the support that our clients and residents need and deserve during this difficult time. I'm thankful to be a member of this skilled and compassionate team.
With every good wish for your health -
Ann
