The Turning Point building is currently closed, but Turning Point is continuing to provide mental health services remotely. To contact us with questions or to learn more about becoming a client at Turning Point, please call (847)933-0051, and press zero (ext. 0) to reach the front desk. Phones are staffed Monday-Friday, 9:00 am - 2:00 pm. Crisis support is available 24/7.
The Living Room & Resource Center at Turning Point, a program for adults in crisis, is also operating remotely at this time. Expertly staffed, free of charge, and now available by phone. To directly reach The Living Room, please call (847)933-9202. The Living Room is operating Monday-Friday, 3:00 pm - 8:00 pm. Calls are accepted until 7:15 pm.
An update for our Turning Point community -
I want to begin by thanking our creative, hard-working team for the insightful conversations we’ve been having during the past few weeks. I am writing this message with the benefit of their wisdom and support.
Turning Point will not reopen for client services on July 6. Our facility will not be available until we are able to evaluate the success of the State of Illinois in maintaining virus numbers that keep us solidly in Phase 4 of the Restore Illinois plan (rather than seeing an increase in numbers that put us back in Phase 3) . I anticipate that our reopen date may not occur until later this summer but we will do so as soon as we safely can. We will carefully monitor our local and State health data and follow Governor Pritzker’s guidance. Prior to reopening, our staff will begin meetings and conversations to design a plan that ensures the best possible health and safety for everyone who utilizes our facility.
I know that many of you will be disappointed that we do not have a specific date for reopening. I wish that I could provide something more concrete. We miss our clients, our routines, and just being together as a community of colleagues. But now it is most important to be safe and to follow the guidance of our State government.
I can assure you that we will reopen as soon as we can and that that will be a day of celebration. Thank you for your patience and support during this challenging time. I am grateful for each of you.
Ann Fisher Raney, AM, LCSW
Chief Executive Officer
An Update from our CEO:
Dear Members of the Turning Point Community,
As we near the end of May and head toward Phase 3 of our COVID-19 challenge, I want to bring you up to date on our work at Turning Point and our plans for the coming weeks.
First, I am so proud of our team. Each staff member has stepped up to continue all of the key administrative tasks that running an agency requires and our clinicians have leapt into innovative and effective ways to engage with our clients through telehealth formats.
I am also so impressed with the willingness our clients have shown in embracing new ways of meeting and connecting through these modalities. If you are a client at Turning Point, I hope that you have found that you and your Turning Point therapist are both adding to your "toolkits" of therapeutic skills and support.
Throughout this challenging time, our staff has continued to "meet" virtually, as teams, in small groups, and even in all-staff conversations. We've established ways to continue our Open Access program, welcoming new clients, and The Living Room has evolved to welcome guests into its virtual but very real atmosphere of safety and comfort. Individual therapy, groups, case management, crisis support, and supervision continue, providing all of the services that make up our strong complement of programming.
What's next for us? We are committed to work toward re-opening our facility to our clients but we will do so with caution, following the guidelines from the State and our trusted community leaders. There are many requirements to follow as well as important recommendations that we want to consider in order to be sure that we are safeguarding everyone's health.
For these reasons, we will not open our facility to clients until at least Monday, July 6. This date might be pushed into the future if we don't feel fully ready or if we receive guidance from the Governor, local leadership, or the Illinois Department of Health that would alter this plan. Please know that we will keep you, the many valued members of our community, well informed as we proceed forward.
Will remote therapy at Turning Point continue after our reopening? I know that many of us are understandably uncertain about reentering the "world" even if it may appear that the COVID-19 virus might be slowing or that we may be flattening the curve. As long as our pay sources continue to support off-site clinical services, we will be able to maintain flexibility in caring for our clients both in-person and remotely. At this moment, it appears that most of those pay sources will support this measure for the next several months, at least.
I sincerely hope that each of you and your loved ones are weathering this storm and that you are healthy. Please take good care, enjoy this beautiful spring weather, continue to follow safety guidelines, and keep washing your hands!
With my best wishes for your health and safety –
Ann Fisher Raney, AM, LCSW
Chief Executive Officer
At this time, Turning Point will be closed until at least July 6, 2020, with the possiblity of that date being extended. We will continue to follow the Governor's guidance to our communities and we will only return when it is safe to do so.
Effective today, Tuesday April 28, 2020, The Living Room at Turning Point has re-opened remotely during this time period. With the extension of Governor’s orders and people’s need for being able to have some peer support, we have decided to offer phone and videoconference support to our guests.
From 3-8 pm, Monday through Friday, a clinician will answer calls to 847-933-9202. Once assessed and determined to be appropriate for The Living Room, a guest will be given the option to talk by phone or by videoconference (Zoom) with a Recovery Support Specialist and the Recovery Support Specialist will reach out within 30 minutes to discuss the crisis, not unlike a visit into The Living Room. Should we receive multiple calls, our clinicians will respond in the order received based on VMs left with callback numbers. After 7:15pm, guests may be contacted back the following day of operation at 3pm. With our entire team working remotely, we will still do our best to work as a team to address calls from guests.
At this time, Turning Point will be closed until at least May 30, 2020, with the possiblity of that date being extended. We will continue to follow the Governor's guidance to our communities and we will only return when it is safe to do so.
At this time, Turning Point will be closed until at least April 30, 2020, with the possiblity of that date being extended. We will continue to follow the Governor's guidance to our communities and we will only return when it is safe to do so.
Per the Governor's stay at home order from Friday March 20, Turning Point will now be closed through at least Tuesday April 7, 2020. We will continue to update this page and our homepage as we get new information. All other information below continues to be our practice during this difficult time.
To our colleagues and community,
We have been monitoring the COVID-19 spread and the official guidance regarding business operations and the containment of the virus and have determined that Turning Point will suspend in-person services beginning tomorrow, Tuesday, March 17.
The building will be closed to clients and clinical staff will be contacting clients to arrange for telephone sessions. In order to support these continued operations, only designated employees will be allowed in the facility during this time.
We plan to continuously monitor the guidance from our State and local officials and tentatively plan to reopen on Monday, March 30, if circumstances allow.
Open Access will continue to function via telephone on a limited basis. Please call the main Turning Point number (847)933-0051 to initiate services.
The Living Room will be closed beginning today, Monday, March 16. Anyone in need of emergency services should call the main Turning Point number (847)933-0051 in order to reach a crisis worker.
Our community is strong and our staff is dedicated to continuing to provide the support that our clients and residents need and deserve during this difficult time. I'm thankful to be a member of this skilled and compassionate team.
With every good wish for your health -