Turning Point is contracted to provide Emergency Service on a 24/7 basis for all residents of Niles Township and adult residents of Northfield/New Trier Township, including adult clients at the Josselyn Center in Northfield. No one who calls EST experiencing a psychiatric crisis is denied access to services, unless the client has been administratively discharged from EST as a result of misuse of the service. EST is available to individuals of all ages, both children and adults.
**Update effective August 1, 2016:
Turning Point Crisis Program update:
Starting August 1st 2016 the After Hours and Weekend portion of Turning Point’s 24/7 crisis line will be managed by Presence Health Crisis Center. After Hours and Weekend are considered: Monday-Friday 5pm-9am, All day & night Saturday & Sunday.
Callers will still access the 24/7 crisis line by dialing 847-933-0051 and should follow the prompts as instructed to reach a crisis worker. Turning Point’s crisis line will continue to be a 24/7 program and accessible to anyone who is experiencing a psychiatric emergency. Note: During business hours Monday-Friday callers who are in crisis will be connected to a crisis worker on-site at Turning Point.
After 5pm Monday-Friday and on the Weekends the caller will be connected with a crisis worker at the Presence Health Crisis Center.
Anyone experiencing a psychiatric emergency, regardless of age, geographic location, or status as a Turning Point client, may contact our crisis line 24/7 to speak with a crisis worker to help resolve their crisis. To reach a crisis worker, call 847-933-0051, and follow the prompts to reach a crisis worker.
Effective October 3rd 2016, Turning Point BHCC has resumed the role as the CCBYS agency that manages lockout and runaway adolescent crisis cases for Niles Township.
Please contact the CCBYS Information and Referral Line (CCBYS IRL) at 877-870-2663 for additional assistance regarding the contact information for other CCBYS agencies in the surrounding catchment area.
CCBYS agencies in the surrounding areas are:
Evanston Township -Youth Organization Umbrella (Y.O.U)
Maine Township- The Bridge Youth & Family Services
New Trier & Northfield Townships -Haven Youth & Family Services
Wheeling Township- OMNI Youth Services
Grants from the State of Illinois Department of Human Services enable Turning Point to provide qualified staff from a core crisis team to respond to crises and psychiatric emergencies at any time of the day or night. Emergency services are provided through telephone consultation and face-to-face assessment and triage. Emergency services are accessed through an answering service and crisis cell phone system for rapid response.